Customer Support\Project Coordinator | BetCare

WHO WE ARE 💫

Hi, we’re BetCare.

We are an outsourcing company specializing in multilingual customer support services within the iGaming industry. We provide comprehensive customer care solutions with a strong focus on sales performance, player conversion, and customer reactivation strategies.

Our clients are primarily based in Europe, Canada, and Australia, and we operate across licensed markets globally.

Our team’s core strengths are Positive Language, Care, and Sales. We approach every customer interaction with the goal of delivering an excellent service experience while naturally creating opportunities for sales.

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized Customer Support Project Coordinator with at least an Upper-Intermediate level of English proficiency and a minimum of 2 years of proven experience in a similar role. In this role, you will oversee our Customer Service Team, coordinate and communicate with clients and brands, collaborate with supervisors and team leaders to maintain top service levels, onboard team members for new projects, and handle planning, reporting, and quality assurance.

The ideal candidate has a proven track record in a similar role, excellent communication and leadership skills, and a strong customer-focused mentality. A degree in project management or business administration, along with previous experience in the IGaming niche is preferred.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Lead and coordinate the Customer Support and Sales teams.
• Ensure high-quality customer service and outsourced services.
• Manage communication with clients to ensure their satisfaction.
• Set tasks for the team, conduct Performance Reviews, and monitor performance.
• Establish KPIs and develop incentive schemes for the team.
• Analyze and improve current processes to enhance efficiency.
• Train and develop team members.
• Prepare reports on team performance and provided services for management.
• Create and manage work schedules for the Customer Support teams to ensure optimal coverage and efficiency.
• Create and send monthly performance and activity reports to our clients, ensuring clear communication of team achievements and areas for improvement.

A FEW MUSTS ❗

• Proven experience of at least 2 years in a comparable position (Customer Support Project Coordinator or Team Leader).
• Be fluent in written and spoken English (this is the official office language).
• Be interested in iGaming and increasing your tech knowledge.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based – ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is “Hell Yes”, apply here!